Shipping and Returns

Please note that the total delivery time for prints equals production time plus shipping time. When you place an order with Merlin-Net, we will create a customized print for you using the latest in processing technology and high quality photographic paper. Once your custom prints have been created, they can be shipped via one of the choices listed below.

Unframed Prints:

We'll do our best to fulfill your order by the end of the following business day, but we cannot guarantee that your pictures will be shipped in this time frame. Here's an example of total delivery time: if you place an order we aim to ship the pictures by the end of the following business day and deliver your order to your doorstep in 10 - 14 business days.

Also note that we offer flat shipping rates and we do not charge you additional shipping fees based on the number of unframed prints in your order. In other words, the fees shown below are for any number of unframed photographs that you order at one time. For example, if you place an order for ten unframed pictures and choose Priority Mail as your delivery option, your total shipping costs are still only $4.95! Please note that the flat rates shown below include all shipping, packaging and handling costs and we will always show you these charges prior to the completion of your order.

Shipping Unframed Prints within the United States
For shipments of unframed photographs within the United States, Merlin-Net currently offers one delivery method and flat price:

Shipping Option Shipping Time Price

USPS Priority Mail Approx. 10-14 business days $4.95

Shipping Unframed Prints to International Destinations
We're sorry that we can't provide automated shipping options to countries other than the USA at the present time. If you are interested in having a print shipped to an address outside of the USA, please contact us prior to making your purchase, at help@merlin-net.com or call us toll-free at 1-877-619-1277. For all international shipments, the addressee is responsible for any duties, fees and taxes.

Framed Prints:

We'll do our best to fulfill your order within 4 weeks, but we cannot guarantee that your pictures will be shipped in this time frame. Here's an example of total delivery time: if you place an order for a framed photograph, we aim to print the pictures by the end of the following business day. The photographs are then framed at our professional frame shop, which can take up to 2-3 weeks. The framed prints are then shipped via Federal Express Parcel Delivery and are delivered to your doorstep within appoximately 3 weeks of the date that you placed your order.

Also note that we offer a flat shipping rate for each framed print and we do not charge you additional shipping fees based on the number of unframed prints in your order. In other words, the fee shown below is for each framed photograph that you order. For example, if you place an order for two framed pictures and ten unframed prints, your total shipping costs are still only $29.90! Please note that the flat rate shown below includes all shipping, packaging and handling costs and we will always show you these charges prior to the completion of your order.

Shipping Framed Prints within the United States
For shipments of framed photographs within the United States only, Merlin-Net offers the following flat price:

Shipping Option Shipping Time Price

Federal Express Parcel Delivery Approx. 4 weeks $14.95 per framed print

Please remember that FedEx shipments can only be made to houses, apartments and businesses, not P.O. Boxes or APO/FPO addresses.

Shipping Framed Prints to International Destinations
If you would like to have a framed print shipped to Canada, please contact us prior to making your purchase, at help@merlin-net.com or call us toll-free at 1-877-619-1277. Merlin-Net currently cannot deliver framed prints to locations outside of the continental United States and Canada.

Returns Policy

We are dedicated to offering you the highest quality print products and we want you to be 100% satisfied with your purchase. If you are unhappy with a print that you have purchased, you can return it within 30 days for a refund. Simply pack your print in the same packaging it was shipped in and return it to:

MerlinOne, Inc.
Attn: Customer Returns
17 Whitney Road
Quincy, MA 02169

We will notify you of your refund once we have received and processed the returned item. Please note that we can refund shipping costs only if the return is a result of our error. If you have any questions, please feel free to contact us at help@merlin-net.com or call us toll-free at 1-877-619-1277.